Delivery Information

/Delivery Information
Delivery Information 2018-03-10T04:02:08+00:00

Delivery Information

we can deliver to Australia Post PO boxes, Parcel Collect, locked bags or parcel lockers.

Our Shipping Costs:

FREE Delivery for all orders over $100

For all orders under $100 a flat rate of $10 will apply.

Prices are inclusive of GST, fuel levies, freight charges and all other charges. In other words when you get a quote, this price is the price.

Delivery Times:
Delivery times on orders placed between Monday & Friday.
Orders placed before 1pm will be dispatched the same day.
Orders placed after 1pm will be dispatched the following morning.
If the order is placed after 1pm on a Friday, or on the weekend, the order will be dispatched on Monday.

Posted for delivery Delivery time estimate (business days)
Within metropolitan areas of Brisbane 2 days
Between a metropolitan area of Brisbane and a country location 4 days

Delivery between states:
Posted for delivery Delivery time estimate (business days)
Between Brisbane/Sydney 2-3 days
Between Brisbane/Melbourne 3-4 days
Between other capital cities 5-6 days

Public Holidays:

Christmas planning guide
Send your parcels in time for Christmas

Domestic pickup dates for Christmas:

Deliveries during the holiday season can sometimes take longer than usual because the parcel routes are much busier. This year in particular, Christmas Day falls on a Monday, so we lose the weekend before as well.

Below are the domestic dates we advise you to send by to best ensure a delivery before or by Christmas Day.

Same-city deliveries

Last pickup date: Tuesday 19 December

This includes pickup and delivery from within the same metro areas such as Surry Hills to Bankstown in Sydney or Footscray to St Kilda in Melbourne.

Short-haul national deliveries

Last pickup date: Thursday 14 December

This includes deliveries to interstate metro areas or same-state regional areas such as Sydney to Melbourne, Adelaide to Sydney, Melbourne to Brisbane, Tasmania to Melbourne or Canberra to Adelaide.

Long-haul national deliveries

Last pickup date: Thursday 7 December

This includes deliveries to or from Western Australia, to or from far North Queensland or to remote areas (including in NSW and Victoria).

Shipping Delays:

Shipping Methods:

Same day Delivery? Eligible

International Shipping: Australia Only

What if my order hasn’t arrived in the estimated time?

Who will deliver my parcel?
Your parcel will be delivered by Australia Post

How do I track my parcel?
1. You’ll find your tracking number under “Consignment Number” in the document attached to your shipment confirmation email.

2. Enter this tracking number at https://austpost.com.au/track

For parcel enquiries you can contact Mason & Young directly on +61 7 3349 1113

If you have been through these processes and still cannot locate your parcel, please email us at hello@masonandyoung.com

Ways to ensure you don’t miss your delivery: